• Sanford, FL, USA
  • Full Time

Company Paid Benefits


We are searching for a full-time Ticketing/Donor/Ticketing Client Relations Manager (CRM), for our business operations team.


The Donor/Ticketing Client Relations Manager (CRM) is responsible for all aspects of customer relations.  They work closely with all internal departments to ensure a high level of customer satisfaction with all NeuLion products and services.  This position works with the customer to evaluate the customer's day-to-day needs and with their Account Manager on the organization's long term business goals.  The CRM must be able to confidently lead new customer implementations, as well as provide training and support on all Product functions. Customers will include collegiate and professional sports organizations in the Unites States.      

  • Develop skills needed for all aspects of implementation and ongoing support of all products in the Ticketing/Donor family.
  • Respond to inquiries and requests for assistance via email, phone, and live chat.
  • Take a new customer from kick-off call to comfort zone by managing the implementation project end-to-end.
  • Provide timely, clear and positive communication with the partner and internal team members of the requirements for implementation and milestones.
  • Coordinate with other team members as needed to achieve project milestones
  • Remain knowledgeable about current product functionality, the status of bug fixes and product enhancements.
  • Provide partner training via online conference or on-site as needed.
  • Follow best practices established for implementation, support, and training.
  • Advise customers on best practices, with an eye to increasing customer's revenue and membership.



The Donor/Ticketing CRM must have strong knowledge of ticketing and donor system management within the collegiate athletics ticketing and donor markets. Extensive box office experience is essential, as is an understanding of donor and sponsorship management. The CRM will be responsible for evaluating business processes and assisting customers to develop strong business practices.

  • A proven understanding of the ticketing and donor management industry
  • Experience in collegiate athletic ticketing required; ideal candidate will have minimum 3 years experience in ticketing at the BCS level
  • Excellent communication, inter-personal and customer care skills
  • A pro-active nature, with a flexible approach to hours and working environment
  • Excellent project management, problem-solving and analysis skills
  • /B.S. in Business Administration or other related field
  • A calm, patient and professional manner
  • Proficiency in Microsoft Windows; popular browsers such as Chrome and Firefox and Internet Explorer/Edge; Microsoft Word, Excel and Outlook is required; strong working knowledge of Excel is preferred. Ideal candidate will also have knowledge of image-editing software and email marketing.


The successful applicant will be detail-oriented, work well under pressure and have the ability to meet stringent deadlines and balance multiple projects at the same time.  The ability to communicate well and develop positive working relationships with both clients and staff in a team environment is essential, as is the ability to work with a minimum of supervision.

  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email

Image Map

Logo Solutions Our Work News Company Contact Us Industry